PRIVACY POLICY
This Privacy Policy describes how calmherbs.ca (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit, use, or make a purchase from our website.
By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, billing address, shipping address, email address, phone number, and payment details as needed to process your order.
When you browse our store, we may also automatically receive certain information about your device, including your Internet Protocol (IP) address, browser type, time zone, and some of the cookies installed on your device. In addition, as you browse the site, we may collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site.
We use this information to:
- process and fulfill orders;
- communicate with you;
- screen orders for potential risk or fraud;
- improve our website, products, and services; and
- where permitted and if you have opted in, send you updates, promotions, or marketing emails.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your payment method, place an order, arrange for a delivery, or return a purchase, we understand that you consent to our collecting and using that information for that specific purpose only.
If we ask for your personal information for a secondary reason, such as marketing, we will either ask you directly for your express consent or provide you with an opportunity to decline.
How do I withdraw my consent?
If after you opt in you change your mind, you may withdraw your consent for us to contact you, or for the continued collection, use, or disclosure of your information, at any time by emailing us at:
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required to do so by law, if we respond to lawful requests by public authorities, or if you violate our Terms of Service.
SECTION 4 – WEBSITE PLATFORM AND HOSTING
Our store may be hosted by a third-party e-commerce platform that provides us with the online store system used to sell our products and services to you.
Your data may be stored through that platform’s data storage, databases, and general application. They store data on secure servers behind a firewall.
Payment
If you choose a direct payment gateway to complete your purchase, your payment information may be processed and stored by our website platform or payment processor in accordance with applicable payment security standards, including PCI-DSS where applicable.
Your purchase transaction data is stored only as long as necessary to complete your transaction and meet legal, accounting, or fraud-prevention requirements. After that, it may be deleted or anonymized in accordance with the practices of the platform or processor.
Because payment handling may depend on the services enabled on the website, you should also review the privacy terms of any payment processor or platform used during checkout.
SECTION 5 – THIRD-PARTY SERVICES
In general, third-party service providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways, shipping providers, analytics providers, email marketing services, and other transaction processors, may have their own privacy policies in respect to the information we are required to provide to them.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by those providers.
Please note that certain providers may be located in, or have facilities in, a different jurisdiction than either you or us. So if you proceed with a transaction that involves the services of a third-party service provider, your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other websites and encourage you to read their privacy statements.
SECTION 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow generally accepted industry practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
If you provide us with payment information, it is typically encrypted using secure socket layer technology (SSL) and handled in accordance with applicable industry security standards.
However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we take reasonable steps to protect your personal information, we cannot guarantee absolute security.
SECTION 7 – COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies and similar technologies to help improve your browsing experience, remember your preferences, keep items in your cart, understand website traffic, and support analytics or marketing services.
Cookies may include:
- session cookies, which help keep your session active while you browse;
- cart and checkout cookies, which remember items in your cart;
- analytics cookies, which help us understand how visitors use the site; and
- functionality cookies, which remember choices such as region, language, or currency.
You can usually choose to disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the website.
SECTION 8 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your province, state, or country of residence, or that you are the age of majority in your province, state, or country of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website unless otherwise required by law.
If we make material changes to this policy, we may notify users by updating this page or by other reasonable means so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our business is acquired or merged with another business, your information may be transferred to the new owners so that we may continue to provide products and services to you.
SECTION 10 – CURRENCY CONVERSION
If a currency converter or location-based pricing tool is used on our website, your IP address may be processed by third parties in order to determine your approximate location for the purpose of displaying prices in your local currency.
A temporary cookie may also be used to remember your selected currency during your browsing session so that pricing remains consistent while you use the website.
SECTION 11 – YOUR RIGHTS
Depending on your location and the laws that apply to you, you may have the right to:
- request access to the personal information we hold about you;
- request correction of inaccurate information;
- request deletion of your personal information, where applicable;
- withdraw consent where processing is based on consent; and
- make a complaint to a relevant privacy regulator.
To make such a request, please contact us by email at:
We may need to verify your identity before responding to certain requests.
SECTION 12 – CONTACT INFORMATION
If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, please contact us at:
COPYRIGHT NOTICE
All content on calmherbs.ca, including but not limited to text, product descriptions, images, graphics, logos, branding, and website content, is the property of calmherbs.ca or is used with permission where applicable.
You may not copy, reproduce, republish, distribute, modify, or exploit any part of this website content without prior written permission from calmherbs.ca.
If you have any questions regarding the use of content from our website, please contact: